Known limitationsBeta
Researcher Center works end to end, but the items below are known constraints during beta. We aim to be honest about current scope.
Supported files and limits
- Up to 25 MB per file.
- PDF, Word (.docx), Markdown/text, CSV/TSV, and common code/text files; any text file.
- No OCR for scanned images, and no audio/video in beta.
AI answer-quality caveats
- Answers come from your uploaded sources only - not web search or general knowledge.
- Quality depends on what your documents contain; verify against the cited sources.
- Every answer cites its sources; when the sources do not support an answer, the system declines rather than fabricating.
- Beta uses a single embedding model and dimension; switching is a later capability.
AI provider modes and disclosure
- Provider mode is set at the organization level: platform-managed, bring-your-own-key, or local/self-hosted.
- On the platform-managed path, your document and question text is sent to the external OpenAI API to produce embeddings and answers. This is opt-in; local/self-hosted is the default architecture.
- Bring-your-own-key uses your provider key (they process and bill you); local/ self-hosted runs on your own hardware so data stays in your environment.
AI credits and caps
- Each plan includes monthly AI credits at the organization level.
- Managed usage is hard-capped; at the cap, AI requests are blocked (HTTP 402) until the next period. There is no unlimited platform-paid usage.
- Bring-your-own-key and local usage are metered but never platform-capped. Cost figures shown are estimates, not a bill.
Other beta limitations and data handling
- No SSO yet - sign-in is email and password.
- Single region during beta; no multi-region failover.
- Data isolation: each group's data is isolated per tenant. We do not log your document text, prompts, answers, or secrets.
- Retention: uploaded documents and derived data are kept for the life of the workspace until you delete them; deleting removes them from the database and object store. A formal retention window is being finalized.
- No formal uptime SLA during beta (best-effort; see support).
For sensitive or regulated data, prefer bring-your-own-key or local/self-hosted mode and confirm compliance with your institution's data-handling policies before uploading. See the privacy page.